1. Introduction
Welcome to KalaGrafix (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kalagrafix.com and use our digital marketing services.
Please read this privacy policy carefully. By accessing or using our services, you agree to this privacy policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you visit our website.
2.1 Personal Information You Provide:
- Contact Information: Name, email address, phone number, company name, and address
- Project Information: Business details, project requirements, and service preferences
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, and correspondence you send to us
- Account Information: Username, password, and profile information for client portal access
2.2 Information Automatically Collected:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
- Location Data: Approximate location based on IP address
3. How We Use Your Information
We use the collected information for various purposes:
3.1 Service Delivery:
- To provide and maintain our services
- To process and complete transactions
- To send administrative information and updates
- To respond to inquiries and provide customer support
- To fulfill contractual obligations
3.2 Business Operations:
- To improve our website and services
- To analyze usage patterns and trends
- To detect and prevent fraud or illegal activities
- To enforce our terms and conditions
- To protect our rights and property
3.3 Marketing and Communications:
- To send promotional materials and newsletters (with your consent)
- To provide relevant content and personalized experiences
- To inform about new services and offers
- To conduct surveys and gather feedback
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information in the following situations:
4.1 Service Providers:
We may share information with third-party vendors who perform services on our behalf:
- Web hosting providers
- Email service providers
- Payment processors
- Analytics providers
- Project management tools
- Customer support platforms
4.2 Legal Requirements:
We may disclose information if required by law or in response to:
- Court orders or legal process
- Government or regulatory requests
- Protection of rights, property, or safety
- Investigation of potential violations
4.3 Business Transfers:
In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
4.4 With Your Consent:
We may share your information for other purposes with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security patches and software updates
- Secure Storage: Protected servers and databases
- Employee Training: Regular privacy and security training for our team
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability:
- Request access to your personal information
- Receive a copy of your data in a structured format
6.2 Correction and Deletion:
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
6.3 Opt-Out Rights:
- Opt-out of marketing communications
- Disable cookies through browser settings
- Opt-out of analytics tracking
6.4 Additional Rights:
- Object to processing of your information
- Request restriction of processing
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
To exercise these rights, contact us at info@kalagrafix.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
7.1 Essential Cookies:
Required for website functionality and security
7.2 Analytics Cookies:
Help us understand website usage and improve user experience
7.3 Marketing Cookies:
Used to deliver relevant advertisements and track campaign effectiveness
7.4 Preference Cookies:
Remember your settings and preferences
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
11. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer needed, we securely delete or anonymize it.
12. Marketing Communications
12.1 Subscription:
You may subscribe to our newsletter and marketing communications. We will only send these with your explicit consent.
12.2 Unsubscribe:
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at info@kalagrafix.com
- Managing preferences in your account settings
13. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if information is sold or disclosed
- Right to refuse sale of personal information
- Right to equal service and price
14. GDPR Compliance
For European Union residents, we comply with the General Data Protection Regulation (GDPR):
- Lawful basis for processing
- Data protection by design
- Privacy impact assessments
- Data Protection Officer contact available
15. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the “Last Updated” date
- Sending email notification for material changes
We encourage you to review this policy periodically.
16. Contact Information
If you have questions, concerns, or requests regarding this privacy policy, please contact us:
KalaGrafix
Data Protection Officer:
Email: info@kalagrafix.com
General Contact:
Email: info@kalagrafix.com
Phone: +91-7011914618
Address: New Delhi, India
For Privacy Requests:
Email: info@kalagrafix.com
Response Time: Within 30 days
17. Complaint Process
If you have a privacy complaint:
- Contact us directly at info@kalagrafix.com
- We will acknowledge receipt within 48 hours
- Investigation and response within 30 days
- If unsatisfied, you may contact relevant data protection authorities
18. Consent
By using our website and services, you consent to:
- Collection and use of information as described
- Cookies and tracking technologies
- Terms outlined in this privacy policy
19. Accessibility
This privacy policy is available in:
- Website format
- PDF download
- Alternative formats upon request
20. Legal Disclaimer
This privacy policy is provided for informational purposes and constitutes the entire agreement between you and KalaGrafix regarding privacy. This policy is governed by the laws of India.
